Patient Medical Complaints Tracking
Ensuring patient safety, patient satisfaction, and quality outcomes are among the top priorities of a high performance hospital. When a patient raises a concern, addressing it is not only a customer service requirement it is an accreditation requirement. Recently hospitals have come under fire for mishandling patient complaints.
As a high performance hospital, you need a dependable system to enable your staff to record a patient complaint. A system that ensures the complaint is properly routed and tracked – because a mishandled complaint can cost the hospital dearly.
Features
FormFast’s enterprise workflow system, FastFlow, gives your staff easy one-click access to record a complaint from anywhere inside the hospital, enabling complaints to be taken quickly and activating the response and tracking process. There may be several people involved in this process and multiple variations of this process. FastFlow is designed for flexibility, enabling you to configure your processes as needed.
Ad Hoc routing enables the Guest Relations professional to choose which person in the hospital to route the complaint to next - for the quickest and best resolution of the complaint.
Administration has the ability to review and comment on each and every patient complaint if they chose to do so. With the flexibility of FastFlow, you have complete control over the routing and tasks throughout the process.
Benefits
FastFlow enables you to take a manual paper process and convert it into a high performance patient complaint and resolution system. A system that delivers:
- Instant delivery of the complaint report for the fastest resolution possible
- Standardize controlled format of the complaint form
- Integration with records systems, making Joint Commission visits hassle free
- Tracking and reporting on all incidents to ensure each claim is addressed and resolved
- Reporting that can identify service issues
Employee Evaluations
